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A voice agent is an AI agent that can hold a real voice conversation — useful for things like answering questions, taking details, or walking someone through a process out loud.
This is different from talking with Fig, which is you speaking to Fig yourself. A voice agent is an agent you set up to handle calls.
Fig voice agent in-call view showing 'Start talking' and a live End control

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Creating a voice agent

Open the Voice agents section and create one. You give it a name, a voice, and instructions for how it should handle a conversation — what it’s there to do, what to ask, and how to respond.

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During a call

While a call is happening, an in-call view shows you what’s going on in real time.

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After a call

Every call is saved, so you can:
  • Review call history — revisit past conversations
  • Track usage — see how much your voice agents have been used
Give your agent clear, specific instructions — what to greet callers with, what information to collect, and when to wrap up. The clearer the brief, the better the call goes.